Help and FAQ

Registration on Our Site

To be able to buy and download stock photography, illustrations, vector graphics and videos you should be Registered as a Buyer on our website first. It will take only a couple of minutes, it's completely free, moreover - you're not obliged to buy photos and vector images. In the section My Account, registered customers will find their personal data and detailed information about the previous orders. Your personal data (incl. password and login) can be edited there.

Please note, your account should be used by a single person or organisation only, and you have no right to pass your registration data on to third parties. If you have trouble with registration on our website, processing your payment, downloading the purchased file or in case you have some additional issues, please contact our Support Service.

At Stockmile there are no hidden fees or any tricky additional charges associated with opening, using and maintaining your account. All the information about our users is highly confidential. We guarantee total non-disclosure of this information and we guarantee you the highest possible security and protection measures of all your personal data. So, we believe it's time to start with! We sincerely wish you a pleasant and productive shopping and please do not miss to sign up to our Newsletter so that to stay informed with our latest news and offers!


How to Purchase Stock Images?

In order to buy stock images you must be a Registered User of the site, and just after that you can buy even a single file at Stockmile or download images for free. There are some steps to buy stock images:

After selecting a stock image, you should choose a license type. Choosing the appropriate license depends upon how you plan to use the stock image. Our Standard License is the default microstock license type. But if you require special usage of the royalty free image, refer to the Extended License and see if that fits your needs.

You should choose the size of the photograph or vector image. The price of the stock image is dependent upon the size of the photo or illustration you are purchasing - smaller images are less expensive. You may add selected stock images into your Lightbox or directly into Shopping Cart. Then you can choose between the following methods of payment: with a credit card (Visa, Mastercard, American Express, Amex, Discover); by direct debit (Transfer); with the help of PayPal or Skrill (Moneybookers).

By buying and using credit packages at checkout make use of the button switch between money/credits.

Finally, after your order has been completed successfully you may download stock images immediately. You can now download your images directly to your computer. For one year, after the payment for the image is made, you can download it repeatedly in your account up to three times without any additional fee. Please note, that only layout files of the licensed images are protected by watermarks, but purchased files do not have any watermarks.


How to Purchase Web Templates?

Currently we do not offer any Templates at our site. But we highly recommend you to visit our partner, that offers about 40 000 Website Templates, Wordrpress, Joomla, Drupal, Magento Themes, Facebook, VirtueMart and Shopify Templates, Landing pages, Logo and Icon sets and many others: Website Templates.

Information about Licences

Most of photographs and vector graphics offered at our website are available under Royalty Free License. Royalty Free License grants you non-exclusive rights to reproduce the stock image or video file for personal, advertising, editorial, and commercial usage.

When buying stock images under Royalty Free License, you receive a non-exclusive lifelong right to use it for your purposes within the bounds stated by the Standard or Extended Licenses. In most cases, our Standard Licenses will be sufficient. Besides that, we offer Extended Licenses for additional purposes. Extended License allows you use the photograph or vector image for resale products (wallpaper, posters, mouse pads, postcards, calendars, T-shirts, and so on) or electronic resale products such as interactive and multimedia products, computer games and applications, flash or websites templates and templates for electronic greeting, postcards, gift and business cards, mobile content and for mobile devices.

Note that stock images marked with a mark "Editorial Use Only" may only be used for editorial purposes.

Free photography. All free images offered on the site are under Creative Commons Zero. Please pay attention not all images in the free section are model- and property released. But we guarantee that all other files (except files licensed under Creative Commons Zero) have model or property releases that allows to use them in any kind of projects.

Rights Managed License offers benefits including exclusivity and larger distribution and is issued on a pay per use basis. Rights managed images are suggested for any high-visibility uses, such as national marketing, or when the image will be closely associated with a product or service. Exclusive rights - you, and only you, are able to use the rights managed image during the license duration. This keeps competitors from copying and diluting your advertising and marketing materials.

Rights managed photos are often significantly more expensive than royalty free images. Licensing fees are based on your required uses - exclusivity, image size and resolution, medium, duration of use, geographic territory, industry/market, etc. The customer pays a licence fee each time they use the photograph and the customer must specify the intended use, media, territory and duration for each usage.


Advanced Search Tips

In order not to spend a lot of time to find appropriate video file, stock photo, illustration or vector image you need, and to get good results in searching on our site, please follow our helpful hints and advice:

The main thing - while searching you should use only a few simple words (preferably in English), but not a whole sentence. You may use search with mark "only photos", "only vector images" or combine it. You may use search by color; by categories; by author, using an author ID; stock images selected as "best match", "best sales", "newest first", or marked "except adult content".

You can load "similar results" as well as the images with "the same model". Try to search by the stock image orientation (all, vertical, horizontal, square) or search by the image size (All, XS, S, M, L, XL, XXL).


How to Use Lightboxes

At Stockmile for your convenience you can create as many Lightboxes as you like and use them for free. For example one could be used as a storage for selected stock vector images, another one - for stock photos. Or, every single lightbox can be created for a special unique project. It makes it easy to separate from bulk of stock photographs, illustrations and vector images only that part of images that you really need.

Each lightbox can be assigned with a name, description, ID, creation date and a special link, which you can send to your colleague, friend or your end user (your client).

When viewing micropayment stock photos and vectors - just click on the small lightbox icon displaying at the bottom on each stock image, so that an image automatically dropped into lightbox. You can easily add or remove Royalty Free Photos or Rights Managed Images from the lightboxes as well as move the entire lightbox or its part to the Shopping Cart.


Our Referral Program

Integrate image search and sales technology into your website, blog, social page and earn money! You can profit from the Affiliate Program and recommend new members to join us. We provide a wide range of tools to help you promote us - just choose which one works best for you.

Stockmile Referral Program is a web-based system that enables you to earn very competitive commissions and introduce new visitors and clients to our Premium Image Archive. As an Affiliate you will earn 10 % of every sale. This means when you refer a new member via our Affiliate Program and he or she makes a purchase on our website - you will automatically earn 10 % of the sale! And your commission will immediately be deposited into your account.

To profit from the Affiliation Program you just need to create a Free Account at Stockmile, then click on the Affiliation Tools Link, choose a button, link, banner or URL that suites you and simply place it on your website, blog, social page, etc. More about how to earn money here: Affiliate Program. Use our services, ready-to-use banners and links to refer customers and get industry-leading commissions: Solutions.

When your account will reach € 50 - you are entitled to request your payout via PayPal or Skrill (Moneybookers). Just try to work with us and earn money!


Payment Methods

At checkout you will find two checkboxes: Paypal and Skrill. Here you can choose your preferred method of payment.

Paypal includes payments: PayPal, VISA, Mastercard, Maestro, American Express, Discover.

Skrill includes payments: Skrill, SOFORT, Diners, JCB, Giropay, EPS/Netpay, ePay Bulgaria, eNETS, ELV, iDEAL, Payolution, Paytrail, POLi, Przelewy24, Trustly, Yandex.

NOTE: We don't keep credit card numbers in our system and we don't keep payment Paypal, Skrill (Moneybookers), ect. addresses in our system. We guarantee the highest possible security measures and protect all your personal data. All payments are made via secure channels. Secure payments by credit cards provides a secure HTTPS connection and two-factor user authentication 3D Secure. By making a purchase of stock images, you will be automatically redirected to the payment form of a processing center. All the data you entered on the form of payment - fully protected in accordance with the requirements of safety standard PCI DSS. We only get information about your completed payment.


Other Problems and Solutions

Once you download a stock photograph, vector image, illustration or video file, you may use it in accordance with the terms of the Standard License. In the event you obtained the photograph, illustration or vector with the Extended License option, your usage options are greater.

All our stock photos with recognizable people are accompanied by the Model’s Release. Also note that micropayment stock images and vector graphics you purchased have no watermarks.

Under normal conditions license payments are not refunded, but in case an image that you bought is not suitable for work (excessive noise on photographs, overuse, imperfections, blur, no focus, artefacts etc.) please contact our Support Service to discuss the possibilities of returning file(s) or being refunded the funds.

Note that you are not allowed to resell and distribute any files that you have purchased at Stockmile. But you may sell templates or some other products you created by using our micropayment stock photos or vector images, if the stock image has been purchased under the Extended License.

If you still have some difficulties while using the website, downloading images or you have any technical issues as well as any other questions, please send an E-mail via Contact Form.